All customer contacts whether via telephone, email or directly through the web site, are logged chronologically in our help desk software to ensure equality of service. Customers using the direct log-in on the web site save on call costs and eliminate waiting time to get a call logged.

We provide responses to queries within a reasonable time (generally within one hour) according to our Software Licence Agreements. We use tools to constantly monitor response times and produce reports that our leadership team use to measure the effectiveness of our processes and staff.